CareerNet
  • 21-Jul-2022 to 20-Aug-2022 (PST)
  • Boca Raton, FL, USA
  • 14-18 per hour
  • Hourly
  • Full Time

GOLF SHOP ASSISTANT

JOB SUMMARY:

Under basic supervision, performs customer service and administrative work. Responsible for sale of pro shop items, collection of fees, registration of players, and assigning tee times. Works under the supervision of the Assistant Golf Professional and the indirect supervision of the Golf Professional.

QUALIFICATIONS and REQUIREMENTS:

Education and experience:

  • Currently Enrolled as a high school Junior or Senior or Graduate or GED equivalent
  • Any combination of experience and training which demonstrates the knowledge and experience to perform the work
  • Experience in customer facing service, hospitality or golf course/pro shop is preferred

ESSENTIAL FUNCTIONS:

Essential Functions are not intended to be an exhaustive list of all responsibilities, duties, and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it.

  • Greets guests, provide prompt, courteous and friendly customer services.
  • Manages reservation system / Tee sheet management, checks guests in, collects fees, and assigns tee times; informs players of course rules and regulation, maintains logs.
  • Sales of merchandise, maintain inventory records, and accurately reconciles cash register sales with daily sales reports.
  • Organizes schedules and operations for the driving range.
  • Ensures guests meet the proper dress code.
  • Keeps updated on and provides information on upcoming tournaments and events.
  • Assists in coordinating and providing assistance in department tournaments and events
  • Maintains golf playing ability and works to stay competent in all areas of the game.
  • Assists guests with all their needs while in the pro shop; Ensures inquiries and requests are met efficiently and professionally; Ensures complaints are dealt with in a pleasant manner and recorded for Golf Professional.
  • Maintains records of daily play on golf course and maintaining other data as directed; prepares reports for Golf Professional.
  • Maintains the pro shop environment by keeping the shop neat and orderly by general housekeeping duties: maintains, cleans, and straightens merchandise displays, cleans facility.
  • Works with Assistant Golf Professional and/or Golf Professional to ensure proper rotation of inventory and display.
  • Records and documents any safety hazards or other important situations immediately to supervisor.
  • Accepts orders/shipments and stocks shelves/racks. Advises supervisor of receipt of items and inventory levels as needed.
  • Answers phones, direct calls, and answer customer questions professionally.
  • Ensures documents are complete with proper signatures, dates, or other written information; Ensures collection and recording receipt of appropriate payment (cash, credit card transactions); Handles and records cash and credit card transactions in accordance with department procedures.
  • Follows procedures for proper opening and closing of pro shop.
  • Maintains positive professional and effective working relationships by providing exceptional customer service.
  • Regular attendance is an essential function of this job to ensure continuity.
  • May be required to work early mornings, evenings, holidays or weekends as needed.
  • Performs all work duties and activities in accordance with policies and procedures; follows safety policies and practices, works in a safe manner, and reports unsafe activity and conditions.

PERIPHERAL DUTIES

  • May run errands for the department.
  • As needed, may open and close facilities.
  • Performs other duties as required.

NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge: Knowledge of fundamentals of the game of golf; Rules, regulations, player responsibilities, sportsmanship, etiquette and traditions of the game of golf; Considerable knowledge of golf related equipment, apparel and accessories; Recordkeeping practices and procedures; Cash handling procedures; Basic knowledge of mathematics; Standard office practices and procedures; English spelling, grammar, and punctuation; File management and storage using good organization practices; Basic knowledge computers and information systems.

Skills: Demonstrated skill in playing golf; dealing tactfully and courteously with customers, and providing positive and friendly customer service; Skill in the operation and care of standard office equipment including computer and related software applications; Provide positive and professional customer service.

Abilities: Understand and follow directions given by immediate supervisor; Keep and maintain complete and accurate manual and electronic recordkeeping and filing systems; Communicate clearly; Use equipment and tools properly and safely; Maintain clean and orderly work area; Adapt to changing work priorities; Interpret rules, regulations, and policies and apply knowledge.




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